1. Do I need to have an account to order?

    No, you can also place an order as a guest.

    But, there are some perks if you have an account with us: Quick checkout process, Easily view your order status and order history, Receive updates detailing our new releases and special promotions.

  1. What payment methods do you accept?

    We accept only accept PayPal payments at present (You can add credit card to your PayPal so that you can use credit card to pay).

  1. How secure is my online order?

    When purchasing online using your PayPal payments, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our PayPal payments provider’s network, where your transaction is authorized and approved. Your PayPal payments and information is not stored on our servers.

  1. Are there any exchange rates?

    All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your PayPal payments issuer processes the transaction.

  1. How do I set my shipping address?

    Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.

  1. Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination’s customs department will have the package on hold.

  1. How long does shipping take & how can I track my package?

    The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email you your order tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

    The estimated delivery time of FIRIK Refill Bags is within 1 week, we will ship directly from the local US.

    If you haven’t receive your FIRIK Refill Bags within 10-15 days, please contact us in time, we’ll solve the problem ASAP.

    Other products’ estimated shipping times:

    USA: 2-4 weeks, Canada: 2-4 weeks, Australia: 3-5 weeks, Europe: 2-4 weeks

    We can’t guarantee, that shipping time won’t be enlarged as we can’t influence on speed of post delivery and work of customs.

  1. What Do I Do If I Have Missing Items In My Order?

    If something is missing, please contact us immediately at [email protected] or [email protected].

If you still have any question, please contact us directly at email [email protected] or [email protected].

Or add our offical Whatsapp: +1(814)352-5253