30 Days Money Back Guarantee
The time will start from the customer receives the product.
Order Within 30 Days to Get a Refund
- If the product received by the customer is damaged in transit. And due to the defective, the product does not work properly. Customers can get a replacement or refund, just provide us with pictures of the damaged package due to shipping and we will check and then send her/him a replacement or refund.
- If the product has quality problems during use and the customer needs to return it. Please contact us by email: [email protected] and you will receive a replacement or return label.
- If the customer changes his mind after receiving the product and needs to return or replace the product, the customer needs to pay for the return shipping cost.
Please do not send your purchase back to the manufacturer or original shipping address. If you would like to return the product, please contact us by email first, and then we’ll reply to you within 24 hours with the return steps
How Long will The Customer Receive a Refund?
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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