The satisfaction of our customers is very important to us. We make it our top priority to resolve issues as best we can and work with our customers individually to find solutions together.
See below for our official return policy:
Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacement parts as soon as possible.
If you received the wrong product, please notify us within 30 days. We’re happy to send you your correct order.
If you’ve changed your mind and no longer want an item, it is at the discretion of Firik Shop, Inc to accept the return.
If you’ve placed an incorrect order, you must notify us as soon as possible, and before the order is processed. Orders are processed at 6AM the following business day. Once the order is processed, we will be unable to fix the error. If you receive an order and realize there was an error upon placing the order, it is at the discretion of Firik Shop, Inc to accept the return.
To complete your return, we require a receipt or proof of purchase.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a fifteen days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time (5 to 10 days on average) before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If you have any problems please let me know, please contact us with [email protected]
The final interpretation right belongs to Firik Shop